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Connector claims that office is not x64 when it is

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douglasd1986
Posts: 1
Joined: Tue Sep 20, 2022 10:44 am

Connector claims that office is not x64 when it is

Postby douglasd1986 » Tue Sep 20, 2022 10:54 am

I am trying to install the zimbra connector for office but it will not install.
I get the error:
Screenshot 2022-09-20 124641.png
Screenshot 2022-09-20 124641.png (6.09 KiB) Viewed 1552 times


I have confirmed that my office, and outlook, is indeed x64
Screenshot 2022-09-20 124857.png
Screenshot 2022-09-20 124857.png (4.03 KiB) Viewed 1552 times

I have also confirmed this by looking at the registry entries for Outlook and Excel.

If I run the MSI using CMD in administrator mode it installs but then I have to run outlook in Administrator as well and my other office applications crash when trying to access certain files (such as macro enabled excel files, which I use a lot).

I have gone as far as to download the zimbra connector back to version 8.8.12.8.1763 and none of them want to install.

Other computers at my employer that have recently been setup have had no problems install the connector, and I cannot seem to figure out why my computer is a standout.

If anyone can help me that would be great.

Thanks
Douglas


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