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Server zimbra imap, client outlook search not working

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c.pelosi
Posts: 1
Joined: Tue Dec 28, 2021 12:52 pm

Server zimbra imap, client outlook search not working

Postby c.pelosi » Tue Dec 28, 2021 1:24 pm

I am forced to use outlook on Zimbra mail server, everything runs in IMAP, the search function from some clients has stopped working in the last few days, do you have any suggestions?


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jholder
Zimbra Employee
Zimbra Employee
Posts: 4824
Joined: Fri Sep 12, 2014 10:00 pm

Re: Server zimbra imap, client outlook search not working

Postby jholder » Thu Feb 17, 2022 12:57 am

Ugh, outlook search. The bane of my existence.

It is probably KB5007253:
https://docs.microsoft.com/en-us/window ... 778msgdesc
Outlook search might not locate recent emails
After installing KB5007253 or later updates, recent emails might not appear in search results on Outlook desktop app. This issue is related to emails which have been stored locally in a PST or OST files. It might affect POP and IMAP accounts, as well as Microsoft Exchange and Microsoft 365 hosted accounts. If the default search in the Outlook app is set to server search, the issue will only affect the advanced search.

Workaround: To mitigate the issue, you can disable Windows Desktop Search which will cause Outlook to use its built-in search. For instructions, see Outlook Search not showing recent emails after Windows update KB5008212.

Outlook searches don't rely on the server, so we're not able to tell you why it's stopped working. Try looking in the event viewer for outlook events. The most likely answer is that Windows indexing has crashed. Outlook uses it by default. Try setting them to use outlook built in search in the above article.

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